MehtaabFrench.ca respects the privacy of its visitors and students and is committed to handling personal information in a responsible, transparent, and secure manner in line with Canadian privacy principles such as PIPEDA, and, where applicable, other international privacy laws.
Who we are
MehtaabFrench.ca (“Site”, “we”, “us”, “our”) is an online platform offering French language lessons, courses, and related resources, including free and paid content, practice materials, and communications such as newsletters or course updates.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit the Site, book a lesson, enroll in a course, or otherwise interact with us online.
Personal information we collect
Depending on how you use the Site, we may collect the following categories of personal information:
- Identification and contact details, such as your name, email address, phone number, and province or country of residence, when you create an account, join a mailing list, submit a contact form, or book a lesson.
- Learning-related and payment information, such as your language level, course preferences, messages you send us, and limited billing details processed via our payment providers (we do not store full payment card numbers on our servers).
We also automatically collect certain technical data when you use the Site, including IP address, browser type, device information, pages visited, and timestamps, typically through cookies and similar tracking technologies, for analytics and security purposes.
How we use your information
We use personal information to:
- Provide, customize, and improve our French language lessons, courses, and resources, including assessing your level, scheduling lessons, managing your account, and responding to your questions.
- Process payments and bookings, send administrative emails (such as confirmations, reminders, or policy updates), and communicate with you about new content, offers, or events when you have given consent or where permitted by law.
We may also use aggregated or de-identified information to understand how visitors use the Site, improve performance, and maintain security and fraud prevention measures.
Legal bases and consent
Where required by law, we rely on your consent to collect and use your personal information, for example when you sign up for marketing emails or optional features; you can withdraw this consent at any time using the unsubscribe link or by contacting us.
We may also process personal information to fulfill a contract with you (for example, providing a purchased course or lesson) or to comply with legal obligations and legitimate business interests such as maintaining security, preventing abuse, and keeping appropriate records.
Cookies and analytics
The Site may use cookies, pixels, and similar technologies to remember your preferences, keep you signed in, and understand how visitors use our pages so we can improve layout, content, and performance.
We may use third‑party analytics tools (for example, Google Analytics or similar services) that collect anonymized or pseudonymized usage data; these providers process data on our behalf and under their own privacy terms, and you can manage many cookie and tracking preferences via your browser or device settings.
Third‑party services and international transfers
We may share limited personal information with trusted service providers who help us operate the Site and deliver our services, such as web hosting, email delivery, learning platforms, scheduling tools, and payment processors, and they are only allowed to use your data to perform services for us.
Because some of these providers may be located outside of Canada, your personal information may be transferred to and processed in other countries where privacy laws can differ from those in your home jurisdiction, and we take reasonable steps to ensure appropriate protections consistent with applicable law.
How we protect your information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
However, no system or transmission over the Internet can be guaranteed to be completely secure, so you should also take care to protect your own login details and devices when accessing the Site.
Data retention
We retain personal information only for as long as necessary to provide our services to you, to meet legal, accounting, or reporting requirements, and to resolve disputes and enforce our agreements.
When personal information is no longer needed for these purposes, we will securely delete, anonymize, or otherwise de‑identify it, subject to any legal obligations that require longer retention.
Your privacy rights
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you, request corrections if it is inaccurate or incomplete, and in some cases request deletion or restriction of processing.
- Withdraw consent where we rely on consent, object to certain uses of your information, and lodge a complaint with a privacy regulator such as the Office of the Privacy Commissioner of Canada if you are not satisfied with our response.
To exercise these rights, please contact us using the details provided in the “Contact us” section below, and we may need to verify your identity before responding.
Children’s privacy
The Site is primarily intended for adults and older students; we do not knowingly collect personal information from children under the age required by applicable law without appropriate parental or guardian consent.
If you believe a child has provided us with personal information without such consent, please contact us so that we can review and, where appropriate, delete this information.
Intellectual property and copying content
All content on MehtaabFrench.ca, including but not limited to text, lessons, exercises, videos, audio, graphics, logos, and course materials, is owned by us or licensed to us and is protected by copyright and other intellectual property laws.
You are granted a limited, personal, non‑transferable license to access and use the Site and any purchased or free content solely for your own learning and non‑commercial purposes; you may not copy, reproduce, download, distribute, publicly display, resell, or create derivative works from our content without our prior written permission, except as allowed by mandatory exceptions in applicable law.
The following activities are strictly prohibited without written authorization:
- Copying or downloading lesson videos, PDFs, worksheets, quizzes, or other course materials to share with others or post on other websites, platforms, or social media.
- Republishing our articles, explanations, exercises, or lesson scripts (in whole or in substantial part) on blogs, forums, study groups, or commercial platforms, including “paraphrased” copies that closely track our structure or examples.
You also may not remove copyright notices, trademarks, or watermarks from any of our materials, nor use our brand name, logos, or content in a way that suggests endorsement or partnership without consent; unauthorized copying or use may lead to account suspension, cancellation of access, and possible legal action for infringement.
User‑generated content
If the Site allows you to post comments, submit assignments, participate in forums, or upload other content, you remain responsible for anything you share and must ensure that your contributions do not infringe the rights, privacy, or intellectual property of others.
By submitting content, you grant us a limited license to use it for operating the courses and community (for example, displaying comments or examples in class), but we do not claim ownership of your original work and will handle any personal information in line with this Privacy Policy.
Links to other websites
The Site may contain links to third‑party websites, platforms, or services, such as external learning resources, video hosts, or social media pages; these sites have their own privacy policies and terms, and we are not responsible for their practices.
When you follow these links, any information you provide is governed by the policies of the third‑party site, so you should review those documents before sharing your personal details.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, or legal requirements, and the revised version will be posted on this page with an updated “last updated” date.
Where changes are material, we may also notify you through the Site or by email, and your continued use of the Site after the updated policy is posted will mean you accept the changes.
Contact us
If you have any questions about this Privacy Policy, our data practices, or how your personal information is handled, you can contact us using the email address or contact form provided on MehtaabFrench.ca.
We will review and respond to your request within a reasonable time, taking into account applicable legal obligations and teaching commitments.